Hyderabad: Transport and BC Welfare Minister Ponnam Prabhakar reviewed the Praja Vani programme at Praja Bhavan and directed officials to resolve public complaints within fixed timelines. The Praja Vani grievance review covered land, housing, revenue, municipal and welfare issues.
The Minister received petitions directly from people who attended the programme. He then spoke to the concerned officials over the phone and sought immediate action on the complaints.
Ponnam Prabhakar said the government aimed to resolve public problems through a responsive grievance system. Therefore, he asked departments to examine every petition carefully and provide relief to eligible applicants.
Several petitioners raised land-related disputes during the programme. Others sought sanction of Indiramma houses and allotment of double-bedroom homes.
The Minister also reviewed complaints linked to the Revenue, Municipal Administration and Welfare departments. He directed officials to ensure justice for every eligible applicant.
Praja Vani grievance review covers overseas complaints
Ponnam Prabhakar also examined petitions submitted through Pravasi Praja Vani. The petitions came from Telangana residents facing difficulties abroad due to employment, jobs or other reasons.
He asked officials to coordinate with the relevant departments and address those cases as quickly as possible. Moreover, he stressed that overseas petitions also required close monitoring and prompt intervention.
The Praja Vani grievance review assessed the petitions received each day and their disposal status. It also examined the action taken by each department. The Minister told officials to handle every complaint responsibly. He further instructed them to prevent unnecessary hardship for petitioners during the resolution process.
According to the Minister, departments had to complete action within the prescribed deadlines. He also asked officials to maintain transparency while processing applications and communicating decisions.
Ponnam Prabhakar spoke with Telangana State Planning Board Vice-Chairman Chinna Reddy and Praja Vani Nodal Officer Vidyasagar. He sought details about the programme’s management and the process followed to resolve grievances.
During the discussions, the Minister reviewed coordination among departments. He also examined how officials tracked pending petitions and recorded action on resolved complaints.
The government treated people’s problems as a priority, Ponnam Prabhakar said. He added that the State remained committed to providing fast and transparent solutions for every petition received through Praja Vani.
The Minister issued the remarks through a social media post after inspecting the programme. His statement emphasised accountability, departmental coordination and time-bound disposal of public grievances.