Hyderabad: Deputy Chief Minister Mallu Bhatti Vikramarka on Friday described the Praja Vani public grievance programme as unique to Telangana, saying it has no parallel elsewhere in India. He called it a model of people-centric governance and confirmed that the initiative would continue regularly.
A Cabinet-backed initiative for accountability
At the second anniversary event held at Jyotirao Phule Praja Bhavan, Bhatti credited the programme to a collective Cabinet decision led by Chief Minister A. Revanth Reddy. According to him, the scheme reinforces the principle that government should remain directly accountable to citizens.
Currently, Praja Vani accepts public petitions every Tuesday and Friday. Bhatti noted that officials have already resolved 74 percent of the applications. He described this as a significant achievement and praised the sincere efforts of government staff involved in addressing the complaints.
However, he made it clear that launching the platform was only the first step. Continued success, he said, depends on consistent administrative commitment. He also promised that unresolved grievances would be addressed in the coming months.
Digital tracking system boosts efficiency
To streamline the process, the state has implemented a dedicated grievance-tracking software across both state and district levels. Bhatti said this system, developed with the help of the Centre for Good Governance, improves transparency and makes resolution more efficient.
The Deputy Chief Minister also criticised the previous BRS government for excluding the public from Praja Bhavan. He accused the former leadership of shutting the gates to citizens for a decade, calling their current remarks on Praja Vani insincere. “Those who ignored people now preach governance like ghosts reciting the Vedas,” he said.
Finally, Bhatti urged citizens to use Praja Vani without fear. He said the building was created for public service and encouraged residents to bring their grievances forward so they can be addressed.