Hyderabad: IndiGo Airlines on Monday said it has started processing refunds for tickets cancelled between December 3 and 15. This addresses growing concerns among customers affected by widespread disruptions.
In a statement, the airline said passengers who booked travel within that period and faced cancellations or delays can now claim refunds. Change and cancellation fee waivers are also being offered for bookings valid until December 15.
The airline apologised for the inconvenience caused. They assured that their staff are working round the clock to resume regular operations at the earliest.
Refunds to be credited in multiple transactions
Passengers were advised to fill in cancellation details via a provided link. IndiGo stated that refunds may appear in bank accounts across one or two transactions, depending on the booking.
Thousands of customers had earlier expressed concern over ticket costs and refund uncertainty after multiple flight cancellations and delays. The latest announcement has brought relief to many passengers.
IndiGo also thanked its customers for their continued support during the crisis.